Refund Policy

1. Eligibility for Refunds:

  • To be eligible for a refund, you must initiate a return request within [number of days] days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • Certain products may be exempt from being eligible for refunds due to hygiene and safety reasons. Please refer to our Return Policy for more details.

2. Initiation of Refund Request:

  • To request a refund, please contact our customer service team at [insert contact information] with your order number and the reason for the refund request.
  • Our customer service team will review your request and provide further instructions on how to proceed with the return and refund process.

3. Refund Processing:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

4. Shipping Costs:

  • Shipping costs associated with returning the item are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • We do not refund shipping costs for returned items, except in cases where the return is due to our error.

5. Refunds for Sale Items:

  • Only regular priced items may be refunded. Unfortunately, sale items are not eligible for refunds.

6. Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
  • If you have done all of this and still have not received your refund, please contact us at [insert contact information] for assistance.

7. Contact Us:

  • If you have any questions or concerns about our refund policy or the refund process, please don't hesitate to contact our customer service team at [insert contact information].