Return & Exchange Policy

Return and Exchange Policy

We strive to ensure your complete satisfaction with every purchase made through our website. If you find yourself unsatisfied with your purchase or in need of an exchange, please review our return policy below:

Time Frame: Returns and exchanges can only be initiated within 3 days from the date of purchase.

Conditions for Return or Exchange:

  1. The item must be in its original sealed condition.
  2. The item must be accompanied by the original receipt.
  3. The item must be returned or exchanged in the same condition as it was bought.

Eligibility: All items are eligible for return or exchange except for

1- Sterile Breast Milk Storage Bags

2- Sterile Food Containers.

Procedure for Returns and Exchanges:

  1. Contact our customer service team via Whatsapp within the designated 3-day window from the date of purchase to initiate a return or exchange process.
  2. Provide the necessary details including your order number, reason for return or exchange, and any relevant information, a photo may be requested to check condition of item.
  3. Once your return or exchange request is approved, you will be provided with further instructions on how to proceed.

Refunds and Exchanges:

  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be subject to availability of the desired item. If the item requested for exchange is unavailable, a refund will be issued.
  • Shipping costs associated with returns or exchanges will be the responsibility of the customer unless the return or exchange is due to an error on our part.

Exceptions:

  • Items purchased through special promotions, sales, or clearance may be subject to different return or exchange policies, which will be communicated at the time of purchase.

Contact Us: If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team at info@canpolbabieskw.com or via our whatsapp number. 

Note: We reserve the right to refuse any returns or exchanges that do not meet the above requirements or are outside of the designated time frame.